Improving the prerequisites for customer satisfaction and performance : a study of policy deployment in a global truck company
Bo Edvardsson and Anders Gustafsson and Lars-Uno Roos
| Year of publication: |
2010
|
|---|---|
| Authors: | Edvardsson, Bo ; Gustafsson, Anders ; Roos, Lars-Uno |
| Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-669X, ZDB-ID 2473962-5. - Vol. 2.2010, 2, p. 239-258
|
| Subject: | Multinationales Unternehmen | Transnational corporation | Schwedisch | Swedish | Nutzfahrzeugindustrie | Commercial vehicle industry | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction | USA | United States |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003996753