Improving the prerequisites for customer satisfaction and performance : a study of policy deployment in a global truck company
Bo Edvardsson and Anders Gustafsson and Lars-Uno Roos
| Year of publication: |
2010
|
|---|---|
| Authors: | Edvardsson, Bo ; Gustafsson, Anders ; Roos, Lars-Uno |
| Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-669X, ZDB-ID 24739625. - Vol. 2.2010, 2, p. 239-258
|
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Language: | English |
| Source: |
Persistent link: https://www.econbiz.de/10009890266