In bot we trust : a new methodology of chatbot performance measures
Aleksandra Przegalinska, Leon Ciechanowski, Anna Stroz, Peter Gloor, Grzegorz Mazurek
| Year of publication: |
2019
|
|---|---|
| Authors: | Przegalińska, Aleksandra K. ; Ciechanowski, Leon ; Stroz, Anna ; Gloor, Peter A. ; Mazurek, Grzegorz |
| Published in: |
Business horizons. - Amsterdam : Elsevier, ISSN 0007-6813, ZDB-ID 222663-7. - Vol. 62.2019, 6, p. 785-797
|
| Subject: | Artificial intelligence | Chatbot performance | Chatbots | Customer experience | Customer trust | Human-computer interaction | Performance goals | Künstliche Intelligenz | Beziehungsmarketing | Relationship marketing | Vertrauen | Confidence | Performance-Messung | Performance measurement |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.bushor.2019.08.005 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012129196