In pursuit of service productivity and customer satisfaction : the role of resources
Jenny (Jiyeon) Lee, Paul G. Patterson and Liem Viet Ngo
| Year of publication: |
2017
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|---|---|
| Authors: | Lee, Jenny Jiyeon ; Patterson, Paul G. ; Ngo, Liem Viet |
| Published in: |
European journal of marketing : EJM. - Bingley : Emerald Publishing Limited, ISSN 0309-0566, ZDB-ID 189982-X. - Vol. 51.2017, 11/12, p. 1836-1855
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| Subject: | Frontline employees | Customer satisfaction | Resources | Employee engagement | Service productivity | Kundenzufriedenheit | Dienstleistungssektor | Service industry | Arbeitszufriedenheit | Job satisfaction | Dienstleistungsqualität | Service quality | Produktivität | Productivity | Leistungsmotivation | Work motivation |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/EJM-07-2016-0385 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011773769