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Glimpse of customer engagament in hospitality and tourism : a qualitative content analysis
Ekka, Punit Moris, (2022)
Disentangling the dynamics of service failure and service recovery in peer-to-peer accommodations : a triadic perspective
Kim, Hyunsu, (2022)
Hotel customer segmentation according to eco-service quality perception : the case of Russian tourists
Aksu, Akın, (2022)