Inclusive design: the challenge of anageing population

CII Introduction: enhancing financialcapability and providing for an ageingpopulation are two of the biggestchallenges facing the financial servicesindustry today. Thus far, the approach totackling these issues has been relativelydisjointed, considering each problemindividually. In this latest CII thinkpiece,Jane Vass of the charity Age Concernargues that inclusive design should shapethe industry’s revised approach todelivering mainstream financial productsand services. For financial capability to beimproved across the board, Vass posits,we need to consider the basic principlesof inclusive design and delivery early onin the debate.[...]