Incorporating textual information in customer churn prediction models based on a convolutional neural network
Arno De Caigny, Kristof Coussement, Koen W. De Bock, Stefan Lessmann
| Year of publication: |
2020
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|---|---|
| Authors: | Caigny, Arno de ; Coussement, Kristof ; De Bock, Koen W. ; Lessmann, Stefan |
| Published in: |
International journal of forecasting. - Amsterdam [u.a.] : Elsevier, ISSN 0169-2070, ZDB-ID 283943-X. - Vol. 36.2020, 4, p. 1563-1578
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| Subject: | Customer relationship management | Text mining | Predictive modeling | Deep learning | Financial services industry | Beziehungsmarketing | Relationship marketing | Data Mining | Data mining | Neuronale Netze | Neural networks | Prognoseverfahren | Forecasting model | Finanzdienstleistung | Financial services | Künstliche Intelligenz | Artificial intelligence | Text |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Notes: | Erratum enthalten in: Volume 37, issue 3 (July/September 2021), Seite 1306-1307 |
| Other identifiers: | 10.1016/j.ijforecast.2019.03.029 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012547130