Increasing productivity in the customer-facing environment
Ian Thurlow; John Davies; Jia-Yan Gu; Tom Bösser; Elke-Maria Melchior ...
| Year of publication: |
2011
|
|---|---|
| Authors: | Thurlow, Ian ; Davies, John ; Gu, Jia-Yan ; Bösser, Tom ; Melchior, Elke-Maria |
| Published in: |
Context and semantics for knowledge management : technologies for personal productivity. - Berlin : Springer, ISBN 978-3-642-19509-9. - 2011, p. 149-170
|
| Subject: | British Telecom | Telekommunikationssektor | Telecommunications industry | B-to-B-Marketing | Business-to-business marketing | Unternehmensdienstleistung | Business services | Kundenservice | Customer service | Verkaufspersonal | Salespeople | Arbeitsproduktivität | Labour productivity | Großbritannien | United Kingdom |
| Extent: | Ill., graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section ; Fallstudie ; Case study |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009542076