The influence of a leader's servant leadership on employees' perception of customers' satisfaction with the service and employees' perception of customers' trust in the service firm : the moderating role of employees' trust in the leader
Hee-Joong Hwang, Minjeong Kang and Myoung-Kil Youn
| Year of publication: |
2014
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|---|---|
| Authors: | Hwang, Hee-joong ; Kang, Minjeong ; Youn, Myoung-kil |
| Published in: |
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS. - Abingdon, Oxon : Routledge, Taylor & Francis, ISSN 2163-9159, ZDB-ID 2732597-0. - Vol. 24.2014, 1, p. 65-76
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| Subject: | internal marketing | servant leadership | employees' satisfaction | employee perception of customer's satisfaction with the service | employee perception of customer's trust in the service firm | employees' trust in leader | Vertrauen | Confidence | Arbeitszufriedenheit | Job satisfaction | Kundenzufriedenheit | Customer satisfaction | Führungsstil | Leadership style | Dienstleistungsqualität | Service quality | Dienstleistungssektor | Service industry | Arbeitskräfte | Workforce | Wahrnehmung | Perception | Arbeitsverhalten | Work behaviour | Personalführung | Leadership | Beziehungsmarketing | Relationship marketing |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Notes: | Zsfassung in chin. Sprache |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010408232