The influence of a leader's servant leadership on employees' perception of customers' satisfaction with the service and employees' perception of customers' trust in the service firm : the moderating role of employees' trust in the leader
Year of publication: |
2014
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Authors: | Hwang, Hee-joong ; Kang, Minjeong ; Youn, Myoung-kil |
Published in: |
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS. - Abingdon, Oxon : Routledge, Taylor & Francis, ISSN 2163-9159, ZDB-ID 2732597-0. - Vol. 24.2014, 1, p. 65-76
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Subject: | internal marketing | servant leadership | employees' satisfaction | employee perception of customer's satisfaction with the service | employee perception of customer's trust in the service firm | employees' trust in leader | Kundenzufriedenheit | Customer satisfaction | Vertrauen | Confidence | Arbeitszufriedenheit | Job satisfaction | Führungsstil | Leadership style | Dienstleistungssektor | Service industry | Dienstleistungsqualität | Service quality | Wahrnehmung | Perception | Arbeitskräfte | Workforce |
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