The influence of library service quality, library image, place, personal control and trust on loyalty : the mediating role of perceived service value and satisfaction
Shahab Alam Malik, Taqdees Fatima, Yong Jia and Hina Pannu
| Year of publication: |
2024
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|---|---|
| Authors: | Malik, Shahab Alam ; Fatima, Taqdees ; Jia, Yong ; Pannu, Hina |
| Published in: |
International journal of quality & reliability management. - Bingley : Emerald, ISSN 1758-6682, ZDB-ID 1466792-7. - Vol. 41.2024, 4, p. 1111-1129
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| Subject: | Library service quality | Library image | Trust | Satisfaction | Perceived service value | Loyalty | Dienstleistungsqualität | Service quality | Bibliothek | Library | Kundenzufriedenheit | Customer satisfaction | Vertrauen | Confidence | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJQRM-05-2023-0167 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014520399