Influence of personality traits on satisfaction, perception of relational benefits, and loyalty in a personal service context
| Year of publication: |
2006
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|---|---|
| Authors: | Vázquez-Carrasco, Rosario ; Foxall, Gordon R. |
| Published in: |
Journal of retailing and consumer services. - London [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 12043850. - Vol. 13.2006, 3, p. 205-220
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