Influence of retailers' commitment to sustainable development on store image, consumer loyalty and consumer boycotts : proposal for amodel using the theory of planned behavior
Year of publication: |
2014
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Authors: | Lavorata, Laure |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 21.2014, 6, p. 1021-1027
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Subject: | Sustainable development | Retailers | Consumer's loyalty | Image | Boycott | Nachhaltige Entwicklung | Konsumentenverhalten | Consumer behaviour | Einzelhandel | Retail trade | Konsumentenboykott | Consumer boycott | Firmenimage | Corporate reputation | Verbrauchereinstellung | Consumer attitudes | Beziehungsmarketing | Relationship marketing | Corporate Social Responsibility | Corporate social responsibility |
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