INFORMATION SYSTEMS AND HEALTHCARE XX:TOWARD SEAMLESS HEALTHCARE WITH SOFTWAREAGENTS

intra-organizational communication and media frictions complicate the continuous provision ofinformation according to the principle of information logistics. Based on extensive literaturereview, we present the vision of seamless healthcare with horizontally and vertically integratedhealthcare processes enabled by seamless IT support. Its implementation requires theestablishment of a communication infrastructure and the deployment of adequate standards inhealthcare. There are already comprehensive approaches for dealing with integratingheterogeneous information systems. However, they lack a common communication infrastructureand do not support proactivity and flexibility which are dominant characteristics in healthcare.