Information systems projects in contact centers
Rui Rijo; João Varajão; Ramiro Gonçalves
| Year of publication: |
2011
|
|---|---|
| Authors: | Rijo, Rui ; Varajão, João ; Gonçalves, Ramiro |
| Published in: |
Enterprise information systems design, implementation and management : organizational applications. - Hershey, Pa. [u.a.] : Business Science Reference, ISBN 978-1-61692-020-3. - 2011, p. 381-395
|
| Subject: | Callcenter | Call centre | Internettelefonie | Internet telephony | Integriertes Informationssystem | Integrated information system |
| Extent: | Ill. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz im Buch ; Book section |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008646919