Information technology customer aggression : the importance of an organizational climate of support
Sheng-Pao Shih; Ting Lie; Gary Klein; James J. Jiang
| Year of publication: |
2014
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|---|---|
| Authors: | Shih, Sheng-pao ; Lie, Ting ; Klein, Gary ; Jiang, James J. |
| Published in: |
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group. - Amsterdam : Elsevier, ISSN 0378-7206, ZDB-ID 432134-0. - Vol. 51.2014, 6, p. 670-678
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| Subject: | Customer aggression | Emotional labor | Organizational climate of support | Job satisfaction | Betriebsklima | Work climate | Arbeitszufriedenheit | Emotion | Konsumentenverhalten | Consumer behaviour | Dienstleistungsberufe | Service workers | Informationstechnik | Information technology | Beziehungsmarketing | Relationship marketing | Arbeitsverhalten | Work behaviour | Gewalt | Violence |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010411152