Inside the rating scores : a multilevel analysis of the factors influencing customer satisfaction in the hotel industry
Tijana Radojevic, Nemanja Stanisic, and Nenad Stanic
| Year of publication: |
May 2017
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|---|---|
| Authors: | Radojevic, Tijana ; Stanisic, Nemanja ; Stanic, Nenad |
| Published in: |
Cornell hospitality quarterly : CQ. - Thousand Oaks, Calif. : Sage, ISSN 1938-9655, ZDB-ID 2410284-2. - Vol. 58.2017, 2, p. 134-164
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| Subject: | customer satisfaction | hospitality industry | multilevel analysis | online ratings | hotel attributes | urban tourism | Hotellerie | Hotel industry | Kundenzufriedenheit | Customer satisfaction | Gastgewerbe | Hospitality industry | Dienstleistungsqualität | Service quality | Städtetourismus | Urban tourism |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/1938965516686114 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011730761