Institutionalizing reliability and maintainability ‐ a success story

Describes the success story of how Gilman, a division of Giddings & Lewis, Inc., with the help of Blackhawk Technical College, institutionalized reliability and maintainability (R&M) into its quality system and obtained ISO 9001:1994 certification and a declaration of compliance to the QS 9000 Tooling & Equipment Supplement . Looks at aspects such as defining the need for R&M and the integration of effective reliability and maintainability procedures into the quality system. Reports on a comprehensive training effort to educate the organization in R&M.

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Year of publication:	1999
Authors:	Burrows, Dan C. ; Petry, Jack A. ; Fratianne, Scott A.
Published in:	International Journal of Quality & Reliability Management. - MCB UP Ltd, ISSN 1758-6682, ZDB-ID 1466792-7. - Vol. 16.1999, 1, p. 13-23
Publisher:	MCB UP Ltd
Subject:	ISO 9000 \| Maintenance \| Quality \| Standards

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Type of publication:	Article
Type of publication (narrower categories):	case-report
Language:	English
Other identifiers:	10.1108/02656719910249856 [DOI]
Source:	Other ZBW resources

Persistent link: https://www.econbiz.de/10014801236