An integrated fuzzy Delphi-AHP-TOPSIS with an application to logistics service quality evaluation using a multistakeholder multiperspective approach
Year of publication: |
[2018]
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Authors: | Awasthi, Anjali ; Mukthar, Hassan |
Published in: |
Fuzzy analytic hierarchy process. - Boca Raton : CRC Press, Taylor & Francis Group, ISBN 978-1-4987-3246-8. - 2018, p. 161-179
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Subject: | Fuzzy-Set-Theorie | Fuzzy sets | Dienstleistungsqualität | Service quality | Logistikunternehmen | Logistics provider | Logistik | Logistics | Qualitätsmanagement | Quality management | AHP-Verfahren | AHP approach | Multikriterielle Entscheidungsanalyse | Multi-criteria analysis |
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