Integrated logistics management through ERP system : a case study in an emerging regional market

Background: Logistics and supply chain management are crucial in modern commerce, impacting global competition, and both can directly benefit by using enterprise resource planning (ERP) systems. This case study examines key success factors behind a significant operational transformation in a company in the countryside of Alagoas, Brazil. From this context, two research questions emerge: (a) What are the main success factors that drove a significant operational transformation in logistics and supply chain management, and how did these factors impact the company's growth? (b) How does digital transformation and adopting an ERP impact the company's logistics activities? Methods: Data were collected through on-site observations, interviews with supervisors and a manager, and analysis of company-provided documentation. Results: The study identified key processes, stakeholders, and practices, focusing on critical success factors, mission-critical processes, and the integration of core and support functions. Notable changes were observed through key logistics performance indicators, tracking the evolution from pre-implementation to post-implementation and revealing their impact on the company's growth. Conclusions: Improved decision making between departments significantly enhanced performance and growth. The analyzed company's success can be attributed to a process-oriented approach, digital transformation in logistics, and investment in information technology.