Integrating Kano customer satisfaction coefficient and SIPA grid for service quality improvement
Elia Oey, Tiara Paramitha, Novita Novita
| Year of publication: |
2020
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|---|---|
| Authors: | Oey, Elia ; Paramitha, Tiara ; Novita, Novita |
| Published in: |
International journal of productivity and quality management : IJPQM. - Olney, Bucks : Inderscience Enterprises, ISSN 1746-6482, ZDB-ID 2232968-7. - Vol. 31.2020, 2, p. 167-188
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| Subject: | Kano CS coefficient grid | SIPA grid | water park | benchmarking | sensitivity analysis | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Benchmarking | Qualitätsmanagement | Quality management | Computernetz | Computer network | Sensitivitätsanalyse | Sensitivity analysis |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJPQM.2020.110019 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012516274