Intentionality attributions and humiliation : the impact on customer behavior
Concepción Varela-Neira; Rodolfo Vázquez-Casielles and Victor Iglesias
| Year of publication: |
2014
|
|---|---|
| Authors: | Varela Neira, Concepción ; Vázquez Casielles, Rodolfo ; Iglesias Argüelles, Víctor |
| Published in: |
European journal of marketing : EJM. - Bingley : Emerald Publishing Limited, ISSN 0309-0566, ZDB-ID 189982-X. - Vol. 48.2014, 5/6, p. 901-923
|
| Subject: | Consumer behavior | Service marketing | Konsumentenverhalten | Consumer behaviour | Dienstleistungsmarketing | Services marketing | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010388104