Inter-dependent, heterogeneous, and time-varying service-time distributions in call centers
Rouba Ibrahim, Pierre L'Ecuyer, Haipeng Shen, Mamadou Thiongane
| Year of publication: |
2016
|
|---|---|
| Authors: | Ibrahim, Rouba ; L'Ecuyer, Pierre ; Shen, Haipeng ; Thiongane, Mamadou |
| Published in: |
European journal of operational research : EJOR. - Amsterdam : Elsevier, ISSN 0377-2217, ZDB-ID 243003-4. - Vol. 250.2016, 2 (16.4.), p. 480-492
|
| Subject: | Applied probability | Call centers | Service times | Agent heterogeneity | Correlation | Callcenter | Call centre | Korrelation | Warteschlangentheorie | Queueing theory | Wahrscheinlichkeitsrechnung | Probability theory |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ejor.2015.10.017 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011441678