Interaction between internal auditors and senior management: A qualitative analysis of expectations and perceptions

This study, based on six case studies within a Belgian context, provides a qualitative assessment of the interaction between internal auditors and senior management (CEOs and CFOs) by analysing their expectations and perceptions. Moreover, this analysis is completed with suggestions to further improve the interaction. CEOs and CFOs want the internal auditors to compensate their loss of control that results from an increased organisational complexity. They expect the internal auditors to fulfil an active management supporting role with a strong focus on continuous improvement in risk management, internal controls, organisational processes and strategic important projects. Thereby, internal auditors are expected to create a sufficient level of risk and control awareness within the organisation. Although CEOs and CFOs are generally satisfied about their interaction with the internal auditors, we found that the expression of findings and suggestions in more quantitative terms and regular informal contacts can still improve this interaction.