Interdependencies in IT infrastructure services : analyzing service processes for optimal incentive design
Sagnika Sen; T. S. Raghu
| Year of publication: |
2013
|
|---|---|
| Authors: | Sen, Sagnika ; Raghu, T. S. |
| Published in: |
Information systems research : ISR. - Catonsville, MD : INFORMS, ISSN 1047-7047, ZDB-ID 1081934-4. - Vol. 24.2013, 3, p. 822-841
|
| Subject: | IT outsourcing | service level agreements | incentives | agency theory | process interdependence | Outsourcing | Prinzipal-Agent-Theorie | Agency theory | Theorie | Theory | Dienstleistungsqualität | Service quality | Leistungsanreiz | Performance incentive | Anreiz | Incentives | Prozessmanagement | Business process management |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010128753