Intergroup contact between front-line cruise staff and LGBT passengers
Year of publication: |
2022
|
---|---|
Authors: | Jarvis, Nigel ; Weeden, Clare ; Ladkin, Adele ; Taylor, Tom |
Published in: |
Tourism management perspectives : TMP. - Amsterdam [u.a.] : Elsevier, ISSN 2211-9736, ZDB-ID 2672710-9. - Vol. 42.2022, p. 1-13
|
Subject: | Intergroup contact | LGBT cruise | Mediators | Moderators | Service employees | Service encounters | Kreuzfahrt | Cruise | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction |
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