Interplay between efficiency and quality in contracting : a case of responses to policy changes in public hearing-aid service
Year of publication: |
2019
|
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Authors: | Lennon, Niels Joseph ; Elmholdt, Kasper Trolle |
Published in: |
Public management review. - London : Routledge, ISSN 1471-9045, ZDB-ID 2094887-6. - Vol. 21.2019, 6, p. 839-862
|
Subject: | Contracting | efficiency | new public management | quality | social mechanisms | Neues Steuerungsmodell | New public management | Effizienz | Efficiency | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Öffentliche Dienstleistung | Public services | Vertrag | Contract | Theorie | Theory | Produktqualität | Product quality |
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