Interrelationships among quality enablers, service quality, patients' satisfaction and loyalty in hospitals
Ehsan Sadeh
| Year of publication: |
2017
|
|---|---|
| Authors: | Sadeh, Ehsan |
| Published in: |
The TQM journal : the international review of organizational improvement. - Bingley : Emerald Group Publishing Limited, ISSN 1754-2731, ZDB-ID 2409387-7. - Vol. 29.2017, 1, p. 101-117
|
| Subject: | Hospitals | EFQM | DEMATEL | Service quality | Loyalty | Patients' satisfaction | Dienstleistungsqualität | Krankenhaus | Hospital | Patienten | Patients | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Qualitätsmanagement | Quality management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/TQM-02-2015-0032 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011648850