Into the customers' shoes : multimodal practices for customer-centric strategizing
Year of publication: |
2024
|
---|---|
Authors: | Daymond, Jarryd ; Meisiek, Stefan ; Knight, Eric |
Subject: | affect | customer-centricity | emotions | empathetic competence | multimodality | presentifying | strategy-as-practice | Emotion | Beziehungsmarketing | Relationship marketing | Kompetenz | Competence | Strategisches Management | Strategic management | Konsumentenverhalten | Consumer behaviour |
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