Introducing a sensemaking perspective to the service experience
Year of publication: |
2022
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Authors: | Kemppainen, Tiina ; Uusitalo, Outi |
Published in: |
Journal of service theory and practice. - Bingley : Emerald, ISSN 2055-6233, ZDB-ID 2807318-6. - Vol. 32.2022, 2, p. 283-301
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Subject: | Conceptual study | Customer perspective | Empathic service design | Sensemaking | Service experience | Sensemaking-Ansatz | Sensemaking approach | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsinnovation | Service innovation | Dienstleistungssektor | Service industry | Konsumentenverhalten | Consumer behaviour |
Type of publication: | Article |
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Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal ; Konferenzbeitrag ; Conference paper |
Language: | English |
Other identifiers: | 10.1108/JSTP-02-2021-0030 [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
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