Introduction to the Special Section: Electronic Commerce Customer Relationship Management (ECCRM) - User Expectations and Rankings of Quality Factors in Different Web Site Domains
| Year of publication: |
2001
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|---|---|
| Authors: | Romano Jr, Nicholas C. ; Fjermestad, Jerry ; Zhang, Ping ; Dran, Gisela M.von |
| Published in: |
International journal of electronic commerce : IJEC. - Armonk, NY : Sharpe, ISSN 1086-4415, ZDB-ID 14026600. - Vol. 6.2001, 2, p. 9-34
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