Investigating the crucial role of logistics service quality in customer satisfaction for fresh e-commerce : a mutually validating method based on SERVQUAL and service encounter theory
Qiang Yang, Zhong-Sen Wang, Kun Feng, Qiu-Yu Tang
| Year of publication: |
2024
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| Authors: | Yang, Qiang ; Wang, Zhong-Sen ; Tang, Qiu-Yu |
| Published in: |
Journal of retailing and consumer services. - Amsterdam : Elsevier Science, ISSN 0969-6989, ZDB-ID 2020784-0. - Vol. 81.2024, Art.-No. 103940, p. 1-22
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| Subject: | Customer satisfaction | Fresh e-commerce | Logistics service quality | Service encounter theory | SERVQUAL | Kundenzufriedenheit | Dienstleistungsqualität | Service quality | Electronic Commerce | E-commerce | Logistikunternehmen | Logistics provider | Logistik | Logistics | Online-Handel | Online retailing | Qualitätsmanagement | Quality management | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2024.103940 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015116759