Investigating the impact of service leaders' competencies, organisational service orientation, network capabilities, and perceived service quality on Umrah travel agencies’ performance
Diin Fitri Ande and Sari Wahyuni and Ratih Dyah Kusumastuti
| Year of publication: |
2024
|
|---|---|
| Authors: | Ande, Diin Fitri ; Wahyuni, Sari ; Kusumastuti, Ratih Dyah |
| Published in: |
Journal of Islamic marketing. - Bingley : Emerald, ISSN 1759-0841, ZDB-ID 2553045-8. - Vol. 15.2024, 3, p. 653-681
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| Subject: | Network capabilities | Performance | Resources capacity | Service leaders' competencies | Service orientation | Service quality | Umrah | Dienstleistungsqualität | Dienstleistungsmanagement | Service management | Unternehmensnetzwerk | Business network | Ressourcenorientierter Ansatz | Resource-based view | Unternehmenserfolg | Firm performance | Kompetenz | Competence | Reisevermittler | Travel agency |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JIMA-06-2022-0185 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014520443