Investigating relationships between relationship quality, customer loyalty and cooperation : an empirical study of convenience stores' franchise chain systems
Year of publication: |
2011
|
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Authors: | McDonnell, John ; Beatson, Amanda ; Huang, Chih-hsuan |
Published in: |
Asia Pacific journal of marketing and logistics. - Bingley : Emerald Group Publishing Limited, ISSN 1355-5855, ZDB-ID 1174740-7. - Vol. 23.2011, 3, p. 367-385
|
Subject: | Franchising | Beziehungsmarketing | Relationship marketing | Vertrauen | Confidence | Corporate Governance | Corporate governance | Taiwan |
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