Investigating the different approaches to importance-performance analysis
Mengying Feng, John Mangan, Chee Wong, Maozeng Xu and Chandra Lalwani
| Year of publication: |
2014
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|---|---|
| Authors: | Feng, Mengying ; Mangan, John ; Wong, Chee Yew ; Xu, Maozeng ; Lalwani, Chandra S. |
| Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 34.2014, 11/12, p. 1021-1041
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| Subject: | importance-performance analysis | gap analysis | three-factor theory | ports | Kundenzufriedenheit | Customer satisfaction | Performance-Messung | Performance measurement | Dienstleistungsqualität | Service quality | Hafen | Port | Theorie | Theory |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010394566