Investigating the effect of employee empathy on service loyalty : the mediating role of trust in and satisfaction with a service employee
Waseem Bahadur, Ali Nawaz Khan, Ahsan Ali, and Muhammad Usman
| Year of publication: |
2020
|
|---|---|
| Authors: | Bahadur, Waseem ; Khan, Ali Nawaz ; Ali, Ahsan ; Usman, Muhammad |
| Subject: | Employee empathy | satisfaction with service employee | service loyalty | trust in service employee | Emotion | Vertrauen | Confidence | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Arbeitszufriedenheit | Job satisfaction | Dienstleistungsqualität | Service quality | Dienstleistungssektor | Service industry | Kundenservice | Customer service | Arbeitsverhalten | Work behaviour | Verkaufspersonal | Salespeople | Dienstleistungsberufe | Service workers | Mitarbeiterbindung | Employee retention | Arbeitskräfte | Workforce |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/15332667.2019.1688598 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012258657