Investigating the process through which e-servicescape creates e-loyalty in travel and tourism websites
Year of publication: |
January-April 2017
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Authors: | Sreejesh, S. ; Ponnam, Abhilash |
Published in: |
Journal of travel and tourism marketing. - Binghamton, NY : Haworth Press, ISSN 1054-8408, ZDB-ID 1408990-7. - Vol. 34.2017, 1/3, p. 20-39
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Subject: | Online travel and tourism | e-servicescape | experiential evaluation | functional evaluation | cognition | affection | e-loyalty | Website | Tourismus | Tourism | Tourismuswirtschaft | Tourism industry | Kognition | Cognition | Kundenzufriedenheit | Customer satisfaction | Bewertung | Evaluation | Electronic Commerce | E-commerce |
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