Is corporate reputation a double-edged sword? : relative effects of perceived justice in airline service recovery
May-Ching Ding, Ching-Wei Ho, Yuan-Shuh Lii
| Year of publication: |
2015
|
|---|---|
| Authors: | Ding, May-Ching ; Ho, Ching-Wei ; Lii, Yuan-Shuh |
| Published in: |
International journal of economics and business research. - Olney, Bucks. : Inderscience, ISSN 1756-9850, ZDB-ID 2481914-1. - Vol. 10.2015, 1, p. 1-17
|
| Subject: | service recovery | perceived justice | satisfaction | trust | corporate reputation | repurchase intentions | Firmenimage | Corporate reputation | Beschwerdemanagement | Complaint management | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Gerechtigkeit | Justice | Fluggesellschaft | Airline | Beziehungsmarketing | Relationship marketing | Vertrauen | Confidence |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJEBR.2015.070266 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011412174