Is there really an Asian connection? : professional service quality perceptions and customer satisfaction
Linda C. Ueltschy; Michel Laroche; Man Zhang; Hyuksoo Cho; Ren Yingwei
Year of publication: |
2009
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Authors: | Ueltschy, Linda C. ; Laroche, Michel ; Zhang, Man ; Cho, Hyuksoo ; Yingwei, Ren |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 62.2009, 10, p. 972-979
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Subject: | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Japan | China | Südkorea | South Korea |
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