Is this smile for real? : the role of affect and thinking style in customer perceptions of frontline employee emotion authenticity
Andreas T. Lechner, Michael Paul
| Year of publication: |
January 2019
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|---|---|
| Authors: | Lechner, Andreas ; Paul, Michael |
| Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 94.2019, p. 195-208
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| Subject: | Emotional labor | Authenticity | Authenticity perceptions | Affect | Thinking style | Emotion | Konsumentenverhalten | Consumer behaviour | Glaubwürdigkeit | Credibility | Wahrnehmung | Perception | Kognition | Cognition | Führungsstil | Leadership style | Arbeitsverhalten | Work behaviour | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jbusres.2017.06.009 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011947349