ISO 9001:2000 implementation in the public sector : a survey in Macao SAR, the People's Republic of China
Year of publication: |
2011
|
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Authors: | To, W. M. ; Lee, Peter K. C. ; Yu, Billy T. W. |
Published in: |
The TQM journal : the international review of organizational improvement. - Bingley : Emerald Group Publishing Limited, ISSN 1754-2731, ZDB-ID 2409387-7. - Vol. 23.2011, 1, p. 59-72
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Subject: | Öffentlicher Sektor | Public sector | Qualitätsmanagement | Quality management | Performance-Messung | Performance measurement | Macau |
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