Issues of delivering quality customer service in a higher education environment
Johanna Julia Vauterin, Lassi Linnanen and Esa Marttila
| Year of publication: |
2011
|
|---|---|
| Authors: | Vauterin, Johanna Julia ; Linnanen, Lassi ; Marttila, Esa |
| Published in: |
International journal of quality and service sciences. - Bingley [u.a.] : Emerald, ISSN 1756-669X, ZDB-ID 2473962-5. - Vol. 3.2011, 2, p. 181-198
|
| Subject: | Hochschule | Higher education institution | Hochschulmanagement | Higher education management | Dienstleistungsqualität | Service quality | Forschungskooperation | Research collaboration | Dienstleistungsmarketing | Services marketing | Finnland | Finland |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009299626