It depends : moderating the relationships among perceived waiting time, anger, and regret
Clay M. Voorhees; Julie Baker; Brian L. Bourdeau; E. Deanne Brocato; J. Joseph Cronin jun.
| Year of publication: |
2009
|
|---|---|
| Authors: | Voorhees, Clay M. ; Baker, Julie ; Bourdeau, Brian L. ; Brocato, E. Deanne ; Cronin, J. J. |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 12.2009/10, 2, p. 138-155
|
| Subject: | Dienstleistungsqualität | Service quality | Auftragsabwicklung | Order processing | Dauer | Duration | Konsumentenverhalten | Consumer behaviour |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003901023