It makes me feel vulnerable! : the impact of public self-disclosure on online complaint behavior
Shynar Dyussembayeva, Giampaolo Viglia, Marta Nieto-Garcia, Anna Chiara Invernizzi
| Year of publication: |
2020
|
|---|---|
| Authors: | Dyussembayeva, Shynar ; Viglia, Giampaolo ; Nieto-Garcia, Marta ; Invernizzi, Anna Chiara |
| Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 88.2020, p. 1-9
|
| Subject: | Customer complaint behavior | Financial performance | Locus of control | Online reviews | Public self-disclosure | Vulnerability | Beschwerdemanagement | Complaint management | Konsumentenverhalten | Consumer behaviour | Virales Marketing | Viral marketing | Online-Handel | Online retailing | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijhm.2020.102512 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012293835