IT-related service : a multidisciplinary perspective
Ming-Hui Huang and Roland T. Rust
| Year of publication: |
2013
|
|---|---|
| Authors: | Huang, Ming-hui ; Rust, Roland T. |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 16.2013, 3, p. 251-258
|
| Subject: | service | service science | service transformation | big data | customer analytics | environmental scanning | customer-centric | information systems | information technology | service marketing | service operations | Dienstleistungssektor | Service industry | Dienstleistungsmarketing | Services marketing | Beziehungsmarketing | Relationship marketing | Dienstleistung | Services | Dienstleistungsmanagement | Service management | Informationstechnik | Information technology | Big Data | Big data | Informationssystem | Information system | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009782150