It’s unfair : why customers who merely observe an uncivil employee abandon the company
Christine Porath, Deborah MacInnis, and Valerie S. Folkes
| Year of publication: |
2011
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|---|---|
| Authors: | Porath, Christine ; MacInnis, Deborah J. ; Folkes, Valerie S. |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 14.2011, 3, p. 302-317
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| Subject: | Dienstleistungssektor | Service industry | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009383341