Job resourcefulness, symptoms of burnout and service recovery performance : an examination of call centre frontline employees
Nicholas J. Ashill and Michel Rod, Peter Thirkell and Janet Carruthers
| Year of publication: |
2009
|
|---|---|
| Authors: | Ashill, Nicholas J. ; Rod, Michel ; Thirkell, Peter ; Carruthers, Janet |
| Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 23.2009, 5, p. 338-350
|
| Subject: | Callcenter | Call centre | Burnout | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Verkaufspersonal | Salespeople | Beschwerdemanagement | Complaint management | Stress | Work stress | Arbeitszufriedenheit | Job satisfaction | Arbeitsleistung | Job performance | Leistungsmotivation | Work motivation | Arbeitskräfte | Workforce | Arbeitsbedingungen | Working conditions |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009525730