Kano's model : an integrative review of theory and applications to the field of hospitality and tourism
Amy M. Gregory and H. G. Parsa
| Year of publication: |
2013
|
|---|---|
| Authors: | Gregory, Amy M. ; Parsa, H. G. |
| Published in: |
Journal of hospitality marketing & management. - Philadelphia, Pa. : Taylor & Francis, ISSN 1936-8623, ZDB-ID 2493700-9. - Vol. 22.2013, 1/2, p. 25-46
|
| Subject: | Kundenzufriedenheit | Customer satisfaction | Markenimage | Brand image | Messung | Measurement | Theorie | Theory | Bibliometrie | Bibliometrics |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009736316