Key drivers of passenger loyalty : a case of Frankfurt-Istanbul flights
Year of publication: |
June 2016
|
---|---|
Authors: | Calisir, Nese ; Basak, Ecem ; Calisir, Fethi |
Published in: |
Journal of air transport management. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6997, ZDB-ID 1208154-1. - Vol. 53.2016, p. 211-217
|
Subject: | Passenger loyalty | Image | Satisfaction | Price | Service quality | Airline industry | Dienstleistungsqualität | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Fluggesellschaft | Airline | Passagierluftverkehr | Air passenger transport | Luftverkehr | Air transport | Preismanagement | Pricing strategy | Konsumentenverhalten | Consumer behaviour |
-
Contribution of airline F&B to passenger loyalty enhancement in the full-service airline industry
Han, Heesup, (2020)
-
Moon, Hyoungeun, (2021)
-
What passengers did not expect when their flight was overbooked
Lefrid, Mohammed, (2017)
- More ...
-
Calisir, Fethi, (2016)
-
Basak, Ecem, (2020)
-
Basak, Ecem, (2023)
- More ...