Key drivers of passengers' overall satisfaction at klia2 terminal
Year of publication: |
2020
|
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Authors: | Nor Azlina Mohd Isa ; Hazelin Ghaus ; Norlida Abdul Hamid ; Tan, Peck-Leong |
Published in: |
Journal of air transport management. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6997, ZDB-ID 1208154-1. - Vol. 87.2020, p. 1-10
|
Subject: | Airport management | Airport service quality | Low-cost carrier terminal | Overall satisfaction | Passenger satisfaction | Service quality | Dienstleistungsqualität | Kundenzufriedenheit | Customer satisfaction | Flughafen | Airport | Passagierluftverkehr | Air passenger transport | Niedrigpreisstrategie | Low-cost strategy | Flughafenmanagement |
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