Key performance indicators measurement in service business : a fuzzy VIKOR approach
Javad Sofiyabadi, Bahare Kolahi and Changiz Valmohammadi
| Year of publication: |
September-October 2016
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| Authors: | Sofiyabadi, Javad ; Kolahi, Bahare ; Valmohammadi, Changiz |
| Published in: |
Total quality management & business excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 27.2016, 9/10, p. 1028-1042
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| Subject: | service business | performance measurement | BSC | KPI | fuzzy VIKOR | Performance-Messung | Performance measurement | Fuzzy-Set-Theorie | Fuzzy sets | Balanced Scorecard | Balanced scorecard | Betriebliche Kennzahl | Financial ratio | Multikriterielle Entscheidungsanalyse | Multi-criteria analysis | Messung | Measurement | Dienstleistungssektor | Service industry | Dienstleistungsqualität | Service quality |
| Type of publication: | Article |
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| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/14783363.2015.1059272 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011687818