Key performance indicators measurement in service business : a fuzzy VIKOR approach
Year of publication: |
September-October 2016
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Authors: | Sofiyabadi, Javad ; Kolahi, Bahare ; Valmohammadi, Changiz |
Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 27.2016, 9/10, p. 1028-1042
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Subject: | service business | performance measurement | BSC | KPI | fuzzy VIKOR | Performance-Messung | Performance measurement | Fuzzy-Set-Theorie | Fuzzy sets | Balanced Scorecard | Balanced scorecard | Betriebliche Kennzahl | Financial ratio | Multikriterielle Entscheidungsanalyse | Multi-criteria analysis | Messung | Measurement | Dienstleistungssektor | Service industry | Dienstleistungsqualität | Service quality |
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